Returns, Refunds and Exchange Policy

Returns, Refunds and Exchange Policy

Returns, Refunds and Exchange is the scheme provided by various sellers listed on ‘TIT Business’s’ website available at titbusiness.in or the mobile application under the brand name “TIT Business” (collectively “Platform”), in relation to specific products.  Returns refund and exchange policy gives you an option to return, or exchange items purchased on the Platform, for any reason within the specified return/exchange period, as detailed on the product details page. However, the return/exchange shall be eligible for products that are in good condition, as may be determined by TIT Business. 

What can I return?

You may request returns for most items you buy from sellers and suppliers listed on the Platform that are within the return window. However, products that are explicitly identified as ‘not returnable’ on the product detail page cannot be returned. Products which are identified as ‘returnable’ are eligible for return with the conditions as specified in the product description page and this policy. At the discretion of the Platform, Products sold under any offer, promotion or discount may not be returned.   All returns are subject to the details provided in the product description page and other Sections of this policy. Products that are not eligible for return on the Platform, may be exchangeable for reasons mentioned on the product description page on the Platform...

However, if you receive a damaged/defective/wrong product from any seller listed on the Platform, you will still be allowed to exchange the product for reasons as provided in the product description page.

In case you have purchased a product with which a free product is delivered, and you raise a request for return the main product, you will have to return the free product as well. Further, a product which forms a part of a package of other products, you must return all products that form part of the package to process the refund.

In circumstances where you return an extra or a different product, TIT Business will not be accountable for misplacement or replacement of such product and will not be responsible for its delivery back to you.

What are the return options?

Certain products on TIT Business will have two return options available: (a) Wrong/Defect item return option, and (b) all return option. If a product does not have the above-mentioned options for return, the return option available for the Product in the product description page will be applicable. All return options are subject to the product being identified as returnable in the product description page. 

What are the Wrong/Defect item return option and all return options?

TIT Business provides an ‘all return option’ to its users, wherein users will be able to enjoy certain privileges on a specific product for payment of a premium on the product cost. Features of an all return option are as follows:  

Subject to seller’s return/exchange policy provided on the product description, the user will be allowed to return/refund an already purchased product, if the said product is eligible for return/exchange. 

The user will be eligible to return the specific product for reasons other than the product being wrong or damaged.

The all return option is available only for specific products.

For users not availing an all return option, shall be eligible for a ‘Wrong/Defect item return option’. 

If you opt for the Wrong/Defect item return option:

Subject to seller’s return/exchange policy, the user will be allowed to return/refund an already purchased product, if the said product is eligible for return/exchange.

The user will be eligible for return/refund of the product if the product received is defective, damaged, wrong or incomplete due to seller’s fault or if the user has received the wrong product.

Will my return be free of cost?

If you have opted for an all return option, you may return the product free of cost no matter what the reason.

If you have opted for the Wrong/Defect return option, you may return the product free of cost if fault with the product lies with the supplier. The following are the faults which lie with the supplier:

Return Reason Category	Actual Return Reason
Wrong Product	Wrong Size Delivered
	Same product in different colour
	Completely different product from the product shown
Defective Product	Product is dirty or with stains
	Product is broken
	Product is torn
Received incomplete product	Part of the product is missing
	Less quantity than ordered

The following faults will need to be verified before arranging return free of cost:

• The quality is not merchantable; 

• product has low performance; and

• Late Delivery

How to return items?

You can return the products purchased on the Platform within the specified return/exchange period provided on the product description page. To return a product, please follow the steps mentioned below:

• If a product is eligible for return, the user will be able to initiate the return request under the ‘My Orders’ section. 

• Create a ‘return request’ under the ‘My Orders’ section on the Platform and follow the instructions provided on the Platform. 

• After the ‘return request’ has been raised, Return ID will be generated by TIT Business.    

• In case you purchase multiple products in a single order, return requests for individual items can also be raised.

• Once a return request is raised, TIT Business shall analyses the request and accordingly processes the request internally. All return / exchange claims shall be subject to TIT Business’s discretion. 

• If you have scheduled a pick – up for returning the product, please keep the items ready to be picked up by the delivery partners. 

• Please keep the product in the original manufacturer’s packaging, all tags should be intact and warranty card, if any, should also be placed with the product.

• At the time of pick up, our delivery partner may conduct a quality check on the product to ensure the product meets the criteria specified under return guidelines. If the product fails such a quality check, the product shall not be returned, and no refund shall be made against such product.     

Please note that the product will be picked up from the same address where delivery was made. In case pick up is to be made from a different address, the same should be notified to TIT Business by writing to support@titbusiness.in. Such request may be accepted at TIT Business’s sole discretion and subject to the new address being in serviceable area. 

Further, on receipt of returned product, the product shall undergo a quality check. If the product returned in an acceptable condition, as determined by TIT Business at its sole discretion, the refund shall be initiated, otherwise the product will be re-shipped to you, at your cost, and no refund/exchange shall be initiated. 

How will I get my refund?

Refund will be credited to the same source of payment from which payment was received, after deducting the cost of return (where applicable), once returned is received.  

If you desire to return a product, then you shall be entitled to receive only the amount actually paid by you for the purchase of the product.       

In the event any product is returned, then any offer, promotion, discount applied to such product shall be forfeited.

If you have made the payment through your bank account, the refund will be credited to the same bank account from which payment was received after deducting the cost of return (where applicable), once the return is received.

If you have made the payment as cash on delivery, you will be asked to provide us with your bank account details and the refund amount will be credited to the bank account details provided by you. TIT Business shall not be liable to you in case incorrect bank account details have been provided by you.

In case of any discrepancies regarding receipt of refund amount, TIT Business may request for additional information such as bank statement or any other relevant document. 

When will I get my refund? 

Following are the processing timelines after the product is received by us or when the seller notifies us of the receipt of the products.

Refund Method	Refund Time Frame
Credit Card, Debit Card, Net Banking, UPI Linked Bank Account	3-7 Business Days
Cash on Delivery (Refund to Bank Account in the event that the conditions for Instant Refund mentioned below are not met)	3-7 Business Days after updating the bank account details
TIT Business Balance	3-7 Business Days

Instant Refund:

TIT Business offers instant refund whereby the refund will be triggered within 4 (four) hours of the product being picked up and marked by the delivery partners as successfully picked up (“Instant Refund”). The refund will be reflected to the bank account or as TIT Business Balance within 3 -7 Business Days. The following are the conditions which are required to be met for the return to be eligible for an Instant Refund:

• Instant Refunds are only available for cash on delivery orders or payment done by tit shopping wallet.

• The product which is being returned should have successfully undergone a quality check by the delivery partners and should have been marked as successfully picked up for return on the systems of TIT Business. TIT Business reserves the right to not accept the return in the event the product is damaged, incorrect or for such other reasons as TIT Business deems fit. 

• In the event where the delivery partner is unable to mark the product as successfully picked up in the systems of TIT Business, as a result of technical issues, TIT Business shall not be liable to process the Instant Refund. 

• Further, TIT Business shall not be held liable for not processing the Instant Refund for reasons attributable to the delivery partner, which include instances as, product being marked canceled instead of picked up, tracking details not available for the product picked up, etc. In such instances, TIT Business may not be able to process the Instant Refund.

• Instant Refunds will not be processed in case of instances whereby the systems of TIT Business cannot generate a refund without manual intervention, i.e., it is not a system generated refund. Manual intervention is typically required in the following instances: 

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In the event the refund request is raised for a missing product or a product that was not delivered to the customer. 

In the event that the delivery partner is unable to update accurate details in the systems of TIT Business regarding the product that has been picked up including tracking details for the product. 

In the event the customer has opted for self-shipment, for any reason, and not routed the return via the delivery agents assigned by TIT Business. In the event that the customer has mistakenly returned additional products along with the products for which the return was initiated. 

Instant Refunds are not available for customers who have purchased products from Resellers on the TIT Business platform.  TIT Business may not be able to process Instant Refunds in the event of unavailability of services due to any reason including technical issues and downtime, which may include:

• downtime in the bank servers which will hamper TIT Business’s ability to process the refunds,

• downtime in the TIT Business platform or communication channel which disrupts the ability of the delivery partner to update the status of the pickup, or

• Other technical reason which disrupts the process of return and refunds, as may be applicable.

Instant Refunds will not be processed if the bank details or UPI ID is not provided or is inaccurate. 

TIT Business reserves the right in its sole discretion to refuse Instant Refund for reasons including but not limited to:

• any fraud or malpractice committed by the user and detected by TIT Business at any point of time,

• For any other reason that TIT Business may deem fit. 

Miscellaneous 

Please note that all the customer claims and requests for return/refund shall be subject to TIT Business’s satisfaction. 

TIT Business reserves the right, at its sole discretion, to amend, change, modify, add or remove any portion of this policy at any time without any prior written notice to you. It is your responsibility to review this policy periodically for any updates/ changes.

For any further queries regarding return, exchange or refund, please reach out to customer support at support@titbusiness.com.